We do not offer refunds. Demo items if needed. If you have issue with an item, please contact our Customer Service Manager and we will be happy to help as much as we can.
Gifting options are available via vendors.
Gift cards are available in the mainstore.
Redelivery available at our flagship store’s lobby. Please try redelivery first.
We are happy to help! Any customer service questions should be directed to our customer service Manager, Beau (beaubranwen resident). To ensure excellent customer service, be sure to leave a notecard as IMs are capped.
Issue with product? Send a notecard with issue, transaction history (viewable via secondlife.com – copy paste all info), your SL log in name, and date to our Customer Service Manager.
Most items are Copy/Mod/NO Transfer, excluding gachas. Demo items if needed.
Events & Bloggers:
Marketing, events, and blogger questionsshould be sent directly to our Events & Blogger Manager, Sylvanas (themissz resident). Short Leash is currently accepting blogger applications. Apply in world via Blogotex at our Mainstore.
We will no longer exchange gachas as of February 2019, however we do sell full copy sets both in world and on Marketplace.